{"id":12234,"date":"2022-08-16T10:49:58","date_gmt":"2022-08-16T08:49:58","guid":{"rendered":"https:\/\/lion-test-sites.co.za\/mica-store-copy\/?page_id=12234"},"modified":"2022-11-04T11:40:49","modified_gmt":"2022-11-04T09:40:49","slug":"faqs","status":"publish","type":"page","link":"https:\/\/lion-test-sites.co.za\/mica-store-copy\/faqs\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<style>\/*! elementor - v3.8.0 - 30-10-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style>\n<h3>MY ACCOUNT QUESTIONS<\/h3>\n<p>                Do I have to sign up to shop?<\/p>\n<p><p>Yes, this will also help you keep track of your previous purchases and on-the-go orders.<\/p>\n<\/p>\n<p>                What information will I need to supply to buy online?<\/p>\n<ul>\n<li>You\u2019ll need to have a valid email address\u00a0<\/li>\n<li>You\u2019ll need to supply your contact information as well as a delivery address<\/li>\n<li>You need to be 18 years or older<\/li>\n<\/ul>\n<p>                How do I recover my password?<\/p>\n<p><p>Navigate to the\u00a0<strong>\u2018My Account\u2019<\/strong>\u00a0page and click on the \u2018<strong>Lost your password?\u2019<\/strong> link or click <a href=\"https:\/\/lion-test-sites.co.za\/mica-store-copy\/my-account\/\">here<\/a>. Enter the email address that you used for registration and wait for a password reset email to be sent to your inbox.<\/p>\n<\/p>\n<p>                How do I navigate the online store?<\/p>\n<p><p>You can use the menu provided to search products by categories or, alternatively, you can search for the product directly by using the search bar.<\/p>\n<\/p>\n<p>                Can I save my basket and continue shopping at a later date?<\/p>\n<p><p>Yes, if you have logged into your account while shopping, your order will be saved to your profile and you can continue shopping at a later stage.<\/p>\n<\/p>\n<h3>COLLECTION &#038; DELIVERY RELATED QUESTIONS<\/h3>\n<p>                Can I collect the product in-store?<\/p>\n<p><p>Unfortunately, we do not offer this option.\u00a0<\/p>\n<p>\u00a0Products are shipped from our warehouse and not a Mica store closest to you. You can use the website to see if the store closest to you has the product in stock and shop in-store if you\u2019d prefer.\u00a0<\/p>\n<\/p>\n<p>                How do I know when I can collect the product in-store?<\/p>\n<p><p>We do not offer an in-store collection.<\/p>\n<\/p>\n<p>                How do I change the store where I want to collect the product from?<\/p>\n<p><p>We do not offer in-store collection as all products are shipped from our warehouse and not a Mica store closest to you.\u00a0<\/p>\n<\/p>\n<p>                Do you deliver for online purchases?<\/p>\n<p><p>Yes, delivery is currently the only way to receive your online purchases.<\/p>\n<\/p>\n<p>                Can I track my purchase?<\/p>\n<p><p>Yes, you can track the progress of your order through the \u2018My Account\u2019 page and our delivery partner will also send you updates via SMS\/email.<\/p>\n<\/p>\n<p>                How much does delivery cost?<\/p>\n<p><p>Delivery costs are calculated based on the distance from major cities to the delivery address you have used, as well as the weight of your total order.<\/p>\n<\/p>\n<p>                How do I change my delivery address?<\/p>\n<p><p>This can be done on the\u00a0<strong>\u2018My Account\u2019<\/strong>\u00a0page or upon checkout when completing your order.<\/p>\n<\/p>\n<p>                Do you deliver to my area?<\/p>\n<p><p>We deliver all over South Africa.\u00a0<\/p>\n<p>\u00a0Please note that outlying areas will be delivered to at a higher delivery cost. Please check your delivery costs when checking out. A delivery address will need to be supplied to get an accurate cost<\/p>\n<\/p>\n<p>                Which products cannot be returned? <\/p>\n<ul>\n<li>Products customised to your specifications<\/li>\n<li>Personalised items<\/li>\n<li>Items damaged by lightning or any other act of nature<\/li>\n<li>Products not used in terms of the product\u2019s user manual or purposefully damaged<\/li>\n<li>Items that are likely to deteriorate or expire rapidly<\/li>\n<\/ul>\n<h3>PAYMENT RELATED QUESTIONS<\/h3>\n<p>                Can I buy on layby?<\/p>\n<p><p>Unfortunately, this is not currently offered online.<\/p>\n<\/p>\n<p>                How do I make payment? <\/p>\n<p><p>Navigate to your cart and use the checkout option to complete the payment using one of the supplied methods.<\/p>\n<\/p>\n<p>                Can I still make a purchase, if I don\u2019t have a credit card?<\/p>\n<p><p>We offer a debit and EFT purchase facility online.<\/p>\n<\/p>\n<p>                How do I get a refund?<\/p>\n<p><p>Please navigate to our refund\/returns form <a href=\"https:\/\/lion-test-sites.co.za\/mica-store-copy\/returns-form\/\">here<\/a>, fill out all the relevant details and one of our helpful support staff will be in contact with you.<\/p>\n<\/p>\n<p>                What if my payment fails?<\/p>\n<p><p>If your payment is unsuccessful, you\u2019ll need to try again. <\/p>\n<p>If your bank doesn\u2019t support online purchases with your current payment method, you\u2019ll need to try a different payment method to complete your order.<\/p>\n<\/p>\n<p>                What forms of payment do you accept online? <\/p>\n<p><p>At this stage, we accept Credit cards and Cheque cards.<\/p>\n<\/p>\n<h3>GENERAL QUESTIONS<\/h3>\n<p>                Who can I contact for assistance?<\/p>\n<p><p>Please email customer care: <a href=\"mailto:cic@mica.co.za\">cic@mica.co.za<\/a> or visit the \u2018<strong>Contact Us\u2019 <\/strong>page and complete the inquiries form online.<\/p>\n<\/p>\n<p>                Do promotions apply to the online store?<\/p>\n<p><p>Not unless otherwise stipulated, printed and social media advertised promotions are only applicable in-store.<\/p>\n<\/p>\n<p>                How can I check if there is stock of the product I need?<\/p>\n<p><p>Stock availability will be displayed above the\u00a0<strong>\u2018Add to cart\u2019\u00a0<\/strong>button on the product\u2019s page.\u00a0<\/p>\n<p>\u00a0Alternatively, you can click on the\u00a0<strong>\u2018Check available stock\u2019<\/strong>\u00a0button to view a store near you that will have stock to shop in-store.<\/p>\n<\/p>\n<p>                How do I return the product?<\/p>\n<p><p>Please navigate to our refund\/returns form <a href=\"https:\/\/lion-test-sites.co.za\/mica-store-copy\/returns-form\/\">here<\/a>, fill out all the relevant details and one of our helpful support staff will be in contact with you.<\/p>\n<\/p>\n<p>                What do I do if the product is damaged?<\/p>\n<p><p>Please navigate to our refund\/returns form <a href=\"https:\/\/lion-test-sites.co.za\/mica-store-copy\/returns-form\/\">here<\/a>, fill out all the relevant details and one of our helpful support staff will be in contact with you.<\/p>\n<ul>\n<li>Returns will be refunded or exchanged if unused and in its original packaging.<\/li>\n<\/ul>\n<p>                What do I do if I receive the wrong product?<\/p>\n<p><p>Please navigate to our refund\/returns form <a href=\"https:\/\/lion-test-sites.co.za\/mica-store-copy\/returns-form\/\">here<\/a>, fill out all the relevant details and one of our helpful support staff will be in contact with you.<\/p>\n<ul>\n<li>You will be sent the correct product if returned unused and in its original packaging.<\/li>\n<\/ul>\n<p>                What If I want to return my product as I have changed my mind?<\/p>\n<p><p>Please navigate to our refund\/returns <a href=\"https:\/\/lion-test-sites.co.za\/mica-store-copy\/returns-form\/\">form<\/a>, fill out all the relevant details and one of our helpful support staff will be in contact with you.<\/p>\n<ul>\n<li>Returns are to be made within 7 days of purchase.<\/li>\n<li>Returns will be refunded or exchanged if unused and in its original packaging.<\/li>\n<\/ul>\n<p>                Can I book a product if it is not currently in stock?<\/p>\n<p><p>This option is currently unavailable on our website.<\/p>\n<\/p>\n<p>                Do all browsers work with the online store?<\/p>\n<p><p>Yes, our website works across all browsers and all devices.<\/p>\n<\/p>\n<p>                Can I order from my phone?<\/p>\n<p><p>Yes, the website is fully mobile-friendly.<\/p>\n<\/p>\n<p>                How safe is it to shop online?<\/p>\n<p><p>Online shopping is very safe, all purchases are made through a reputable company and none of your credit card details are stored on the site.<\/p>\n<\/p>\n<p>                Will I get a receipt?<\/p>\n<p><p>You will get an email with confirmation of your order which will also stipulate all the relevant information about your order.<\/p>\n<\/p>\n<p>                Do you have an app to order online? <\/p>\n<p><p>We currently do not offer an app for purchases but our website can be used across all devices and you can shop at any time.<\/p>\n<\/p>\n<p>                Can I use my loyalty points to make a purchase? <\/p>\n<p><p>We currently do not offer a loyalty programme for online purchases but we are working on it!<\/p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>MY ACCOUNT QUESTIONS Do I have to sign up to shop? Yes, this will also help you keep track of your previous purchases and on-the-go orders. What information will I need to supply to buy online? You\u2019ll need to have a valid email address\u00a0 You\u2019ll need to supply your contact information as well as a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12234","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/lion-test-sites.co.za\/mica-store-copy\/wp-json\/wp\/v2\/pages\/12234","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lion-test-sites.co.za\/mica-store-copy\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lion-test-sites.co.za\/mica-store-copy\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lion-test-sites.co.za\/mica-store-copy\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lion-test-sites.co.za\/mica-store-copy\/wp-json\/wp\/v2\/comments?post=12234"}],"version-history":[{"count":0,"href":"https:\/\/lion-test-sites.co.za\/mica-store-copy\/wp-json\/wp\/v2\/pages\/12234\/revisions"}],"wp:attachment":[{"href":"https:\/\/lion-test-sites.co.za\/mica-store-copy\/wp-json\/wp\/v2\/media?parent=12234"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}